Returns policy

Last updated October 17, 2026

This return policy explains how to return something you bought from TipTop Sneakers, and when we can refund it.

We hope you are happy with your purchase. If for any reason you are not completely satisfied, you may return your item within 14 days of receiving your order.

Return Conditions

To be eligible for a return:

•⁠ ⁠The item must be unused, unworn, and in its original condition.
•⁠ ⁠All original tags and packaging must be attached and intact.
•⁠ ⁠If an item shows signs of wear, damage, washing or use, we may reduce your refund to reflect its lower value. Faulty items are always covered by your legal rights.

Return Shipping

Customers are responsible for the cost of return postage, unless the item is faulty or we have sent the wrong item.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method.

Returns After 14 Days

Unfortunately, we are unable to accept returns requested more than 14 days after the order has been delivered, unless the item is faulty or your statutory consumer rights apply.

If you have any questions about returning an item, please contact our customer service team before sending your return.

Our return policy at a glance

• You have 14 days from receiving your order to return an item.
• Items must be unused and unworn, with all tags and packaging attached.
• Return postage is paid by you, unless the item is faulty or we sent the wrong item.
• Approved refunds go back to your original payment method.

Questions before you send something back

Please contact us before you post a return, so we can help you with it. You can also call the shop during our opening hours. For a guide to your legal rights when you shop, see Citizens Advice consumer help.